Last Updated: July 2, 2026

Acceptance of Terms

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS PLATFORM. BY USING THIS PLATFORM, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS OF USE AND OUR PRIVACY POLICY. IF YOU DO NOT WANT TO AGREE TO THESE TERMS OF USE OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE PLATFORM.

These Terms of Use ("Terms") govern your access to and use of the InHouse platform, including our websites, mobile applications, and related services (collectively, the "Platform"), operated by InHouse Market Inc. ("Company," "we," "us," or "our"). The Platform helps renters and individual shoppers ("Users") visualize and furnish their homes using Digital Twins, design tools, and commerce features, and helps property owners, managers, buildings, brokerages, and real estate agents ("Property Partners") offer Digital Twins and related services to their units and clients. Different features and terms may apply depending on whether you use the Platform as an individual or on behalf of an organization.

We may revise and update these Terms, and any pricing, plans, features, programs, benefits, or program inclusions referenced in or made available through the Platform, from time to time in our sole discretion. Non-material changes are effective when posted. If we make a material change that affects paid services, active subscriptions, or how we use personal information in a materially different way, we will provide notice by email, in-product notice, or other reasonable means and, where required by law, obtain any consent needed before applying the change to you. No prior price, plan, feature, program, or benefit is guaranteed to continue indefinitely. Your continued use of the Platform after the effective date of revised Terms means you accept and agree to the changes, except where applicable law requires your affirmative consent. It is your responsibility to review these Terms periodically.

1. Eligibility

The Platform is intended for users who are at least 18 years of age. By using this Platform, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform. The Platform is not directed to children, and we do not knowingly permit anyone under 18 to register for an account, request a Digital Twin, or place an order.

InHouse Market Inc. is a Delaware corporation based in the United States. The Platform, our products, our services, and our Digital Twins are currently intended for users located in, and for delivery to addresses within, the United States. We make no representation that the Platform or any product or service is appropriate or available for use outside the United States, and you are responsible for compliance with local laws if you access the Platform from other locations.

2. Account Registration

To access certain features of the Platform, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to disable any user account at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

3. Platform Description

InHouse provides a platform that enables:

·       Users to create and explore Digital Twins of their spaces, visualize layouts, and purchase furnishing products;

·       Property Partners to subscribe to Digital Twins for covered units and offer visualization and furnishing tools to residents or clients;

·       Real estate agents to use Digital Twins for listings, staging, and buyer visualization;

·       Users to experience virtual tours, 3D visualizations, and interactive design tools.

We do not manufacture the products available on the Platform; products are designed and manufactured by third-party brands, manufacturers, and distributors. Depending on the product, InHouse either sells the product to you as the seller of record — sourcing it from a third-party manufacturer, brand, or distributor (a "Supplier"), typically fulfilled by drop-shipping — or a third-party brand or merchant sells the product to you directly while InHouse acts as a facilitator or referrer. The commerce model that applies to a given product is identified at the point of sale and is described in Section 19 and in our Terms of Sale. The Platform also offers paid design and Digital Twin services, which are described in Section 15.

4. Intellectual Property Rights

The Platform and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Platform, except as generally and ordinarily permitted through the Platform according to these Terms.

5. User Contributions

The Platform may contain interactive features that allow users to post, submit, publish, display, or transmit content or materials (collectively, "User Contributions") on or through the Platform. All User Contributions must comply with these Terms.

Any User Contribution you post to the Platform will be considered non-confidential and non-proprietary. You represent and warrant that you own or have all rights necessary to provide your User Contributions and that they do not violate any third party's rights. By providing any User Contribution on the Platform, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material solely to operate, provide, and improve the Platform.

6. Prohibited Uses

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

·       Use the Platform in any way that violates any applicable federal, state, local, or international law or regulation.

·       Use the Platform for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.

·       Transmit any advertising or promotional material, including any "junk mail," "chain letter," "spam," or similar solicitation.

·       Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.

·       Use any robot, spider, or other automatic device, process, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.

·       Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

·       Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform or any server, computer, or database connected to the Platform.

7. Third-Party Links and Content

The Platform may include content provided by third parties. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company.

If the Platform contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Disclaimer of Warranties

YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

9. Limitation of Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EXCEPT WHERE SUCH EXCLUSION IS PROHIBITED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Platform.

11. Governing Law and Jurisdiction

All matters relating to the Platform and these Terms, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule.

12. Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT MOST DISPUTES BETWEEN YOU AND US BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Any claim, dispute, or controversy arising out of or relating to these Terms or your access to or use of the Platform, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, applying New York law, except that either party may bring an individual action in small-claims court if the claim qualifies and remains in that court. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator has exclusive authority to resolve any dispute relating to the arbitrability or enforceability of this provision. Unless applicable law requires otherwise, the arbitration will take place in New York, New York, or by videoconference at your election. Each party will pay filing and administrative fees as required by the AAA Rules; if those rules or applicable law require us to pay fees that would otherwise be yours as the consumer, we will do so.

Opt-out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing support@tryinhouse.com with the subject line "Arbitration Opt-Out," your name, and the email address associated with your account. If you opt out, disputes will be resolved in court as provided below.

You and InHouse Market Inc. agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in a court of competent jurisdiction, while all remaining claims will be arbitrated.

13. Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

14. Entire Agreement

The Terms of Use, our Privacy Policy, our Cookie Policy, and Terms of Sale constitute the agreement between you and InHouse Market Inc. regarding the Platform. If you purchase products or services, our order confirmation and Terms of Sale govern that transaction. If you are a Property Partner or other business customer, any signed order form or written agreement with us controls over these Terms to the extent it expressly addresses the subject matter. In the event of a conflict, the order of precedence is: (1) signed order form or written agreement, (2) Terms of Sale (for purchases), (3) these Terms of Use, (4) Privacy Policy and Cookie Policy.

15. Design Services, Visualizations, and Digital Twin Accuracy

Before you purchase. Digital Twins and design services are visual aids and estimates only — not architectural plans, engineering drawings, or guarantees of fit. By requesting, purchasing, or using a Digital Twin or paid design service, you acknowledge that you have read this Section 15 and our Privacy Policy (including Space Data and Digital Twins and, if applicable, Property and Organization Accounts). If your Digital Twin is provided under a property or organization plan, your Property Partner may view the Digital Twin and designs for the covered unit as described in Section 20.

The Platform provides digital design tools, spatial visualizations, three-dimensional renderings, "Digital Twin" replicas of physical spaces, product placement previews, layout suggestions, and related design services (collectively, "Design Outputs"). Design Outputs are visual aids and estimates only. They are generated from floor plans, measurements, reference imagery, third-party product data, and modeling that may be incomplete, approximate, or inaccurate.

Floor plans and source data. To create a Digital Twin, we obtain or generate a floor plan of your space, including from the address or unit information you provide and from third-party data sources, public records, building or property records, or imagery. These floor plans and reference imagery may be obtained, compiled, or generated using automated tools, software agents, and third-party services, and we use artificial intelligence and other automated processing to build Digital Twins and to produce, generate, and refine Design Outputs. The accuracy of any Digital Twin and related Design Outputs depends entirely on the accuracy and completeness of the underlying floor plan and source data, which we do not control and do not independently verify. Floor plans may be outdated, approximate, mislabeled, drawn to a different configuration than your actual space, or otherwise incorrect, and units that share an address may differ from the plan we obtain. InHouse is not responsible for floor plans or source data that are inaccurate, incomplete, or unavailable, or for any Design Output, fit estimate, or purchase decision that relies on them. You are responsible for reviewing the floor plan and Digital Twin against your actual space and for verifying all measurements, dimensions, and clearances before relying on them. Where the Platform allows you to upload, edit, select, or correct a floor plan, measurements, photos, or other inputs yourself, you are responsible for the accuracy of what you provide; to the extent a Digital Twin or Design Output reflects your uploads, selections, or corrections, responsibility for the accuracy of those inputs and their results shifts to you.

Right to decline a request. We reserve the right to reject, decline, or cancel any Digital Twin or design request, for any reason or no reason, in our sole discretion, including but not limited to where the inputs you provide (such as the floor plan, address, photos, measurements, or other information) do not meet our ideal or minimum modeling inputs, are insufficient, low-quality, unclear, or unverifiable, or where we determine we cannot produce a result that meets our standards. If we decline a request before the applicable service has been delivered or substantially performed, we will not charge you for it or, if you have already paid, we will refund the fee for that unfulfilled request. For these purposes, a service is "substantially performed" when we have delivered an initial usable Digital Twin or Design Output to your account (or made it available for your review), even if further edits or refinements remain available. Declining a request is not an admission of fault and does not entitle you to any other remedy.

We do not warrant or guarantee that any Design Output will be accurate, complete, to scale, or that any product depicted will fit, function, match in color, finish, texture, or appearance, or be suitable for your space or purpose. Any reference to fit, "guaranteed to fit," dimensions, or suitability is an estimate based on available data and is not a warranty. You are solely responsible for independently verifying all measurements, dimensions, clearances, structural conditions, and product specifications before purchasing, ordering, assembling, or installing any product.

Renderings are illustrative, not exact. Three-dimensional renderings, visualizations, and product previews are illustrative representations, not exact depictions of any product. Colors, finishes, textures, materials, scale, proportions, lighting, and other details shown in a rendering are approximations that may differ — sometimes materially — from the actual product. For the exact appearance and specifications of any product available for purchase, you must refer to the product photography, description, dimensions, and specifications on that product's detail page (and the manufacturer's or seller's own materials), which control over anything shown in a rendering or visualization. Do not rely on a rendering for a product's true color, finish, or appearance.

Products and content you add. The Platform may let you add your own items to a design — for example by uploading photos, providing links, or importing product information ("User-Provided Items"). We generate visual representations of User-Provided Items on a best-effort basis from the information you provide, and these representations may be incomplete, approximate, or incorrect and may not accurately reflect the item's true dimensions, color, finish, materials, or appearance. You are responsible for the accuracy and rights to any content you provide, and for verifying the actual item against the manufacturer's or retailer's specifications. InHouse is not responsible for how User-Provided Items render or for design decisions made in reliance on them.

What our remedies actually mean. To the maximum extent permitted by law, if a Design Output contains a material error attributable to us, your sole and exclusive remedy is for us, at our sole discretion and election, to provide a corrected or revised Design Output, including further revisions as reasonably needed to address the error. We do not offer monetary refunds, credits, or cash compensation for Design Outputs, design services, twin-creation fees, or setup or planning fees, and any such fees, once paid, are non-refundable. We are not responsible for any product purchase decision you make in reliance on a Design Output, or for any cost of returning, reselling, storing, modifying, or disposing of any product.

Any warranty on design or twin-creation services, to the extent one is offered, applies only as of the time of delivery of the applicable service and does not extend to subsequent changes you make, to changes in third-party product data, or to the continued availability or accuracy of any output over time.

No maintenance obligation; right to freeze. Fees and plans cover the creation and delivery of a Design Output or Digital Twin, not its ongoing hosting, maintenance, updating, or continued editability. We make no warranty or commitment that any Digital Twin or Design Output will remain available, editable, or updatable, and we do not commit to maintaining any Digital Twin indefinitely. At any time and in our sole discretion, with or without notice, we may freeze, lock, pause, limit, suspend, archive, or discontinue a Digital Twin or Design Output or any associated features — including the ability to make product "swaps," layout changes, edits, regenerations, or other updates — whether for a specific user, space, unit, or across the Platform, and including for operational, cost, capacity, technical, or business reasons. Continued access to interactive or editing features is not guaranteed by any payment, plan, or subscription, and freezing or discontinuing these features does not, by itself, entitle you to any refund, credit, or other remedy.

Access to Digital Twins; hosted and non-exportable. Digital Twins and Design Outputs are created, hosted, and accessed on and through InHouse systems, and are not exportable. We do not provide downloadable model files, source files, or other portable copies of a Digital Twin, and your fees do not purchase any such files or any ownership of the underlying models or software. Continued access to a Digital Twin and its features requires an active, paid account in good standing (and, for property or organization plans, a current subscription as described in Section 20). We may limit, suspend, or end access to a Digital Twin or Design Output where applicable fees are unpaid or overdue, where an account is not in good standing, or as otherwise permitted under these Terms, and any such limitation or termination does not, by itself, entitle you to a refund of fees already paid, which remain non-refundable as described above.

16. Pricing, Plans, and Program Changes

All prices, fees, plans, discounts, promotions, program inclusions, features, and benefits are subject to change at any time in our sole discretion, with or without notice. The fact that a price, plan, feature, discount, or benefit was offered, available, or included at the time you created an account, joined a program, or made a prior purchase does not entitle you to that price, plan, feature, discount, or benefit in the future, and we do not grandfather prior pricing or program terms. Promotional pricing and introductory offers are time-limited and may be modified or withdrawn at any time. Where a charge has already been completed, a subsequent price change will not retroactively alter that completed transaction.

17. Conversion to Subscription or Paid Models

Features, tools, or programs that are currently offered for free or on a one-time-fee basis may, at any time and in our sole discretion, be converted to, or replaced by, subscription, recurring-fee, usage-based, or other paid models, or may be modified, limited, paused, or discontinued. We are under no obligation to continue offering any feature or program on its current terms, at its current price, or at all. Where required by law, we will provide notice and obtain any consent necessary before charging you a recurring fee.

18. Loyalty, Rewards, and Referral Programs

We may, from time to time, offer loyalty, rewards, points, credits, or referral programs (each, a "Program"). Any Program is offered as a discretionary benefit, not as consideration, and is governed by these Terms and any Program-specific rules we publish. Points, credits, and rewards have no cash value, are not property, are non-transferable except as we expressly permit, cannot be redeemed for cash, and may expire. We may create, modify, suspend, devalue, or terminate any Program, change earning or redemption rates, or change eligibility, in whole or in part, at any time and in our sole discretion, with or without notice, and without liability to you. We may disqualify any participant we reasonably believe has engaged in fraud, abuse, or violation of these Terms or any Program rules. Upon termination of a Program or your account, any unredeemed points, credits, or rewards are forfeited.

19. Products, Sellers, and Commerce Models

InHouse makes products available through more than one commerce model, and the model that applies to a given product is identified at the point of sale (on the product listing, in your cart, at checkout, and/or in your order confirmation). Depending on the product, one of the following applies:

(a) InHouse as seller (reseller). InHouse is the seller of record. You buy the product from InHouse; we source it from third-party manufacturers, brands, or distributors ("Suppliers"), and orders are typically fulfilled by drop-shipping (the Supplier ships directly to you on our behalf). When InHouse is the seller, InHouse is responsible for the sale itself — order processing, payment, applicable sales tax, and returns and refunds — as described in our Terms of Sale.

(b) Third-party seller (marketplace, affiliate, or referral). The product is sold by a third-party brand or merchant ("Third-Party Seller") that is the seller and merchant of record for that purchase. InHouse provides design tools, discovery, member pricing where applicable, and checkout or referral links, and may earn a commission or referral fee. Your purchase is a contract directly between you and the Third-Party Seller and is governed by that seller's terms, pricing, shipping, returns, and warranty policies. In this model InHouse is not the seller, does not take title to the product, and is not responsible for the product or its fulfillment. Where InHouse earns a commission on a purchase, we disclose that relationship as required by law.

(c) Other models. We may offer products under other arrangements from time to time; whichever model applies will be identified at the point of sale, and the obligations of the applicable seller (InHouse or a Third-Party Seller) will govern that transaction.

In every model, the Suppliers or Third-Party Sellers — not InHouse — manufacture the products and are responsible for product design, manufacturing, materials, safety, regulatory compliance, recalls, and any manufacturer warranty. Any manufacturer warranty is passed through to you, and to the maximum extent permitted by law InHouse disclaims all other warranties on products. Product descriptions, images, dimensions, availability, and pricing are based on information provided by Suppliers or Third-Party Sellers and may contain errors or change at any time without notice. Product descriptions, attributes, images, and other catalog metadata may also be compiled, enriched, or generated using automated tools, software agents, third-party services, and artificial intelligence, and as a result may be incomplete, approximate, or inaccurate. You should not rely on any catalog metadata as the definitive description of a product; the manufacturer's or seller's own product information and specifications control. The presence of a product or seller on the Platform is not an endorsement. Your purchases are further governed by our Terms of Sale.

Member pricing and discounts. Where we advertise member pricing, savings, or a discount — including savings expressed as a percentage off, or as "up to" a stated percentage off (for example, up to 70% off) a manufacturer's suggested retail price ("MSRP") or a comparison ("compare-at") reference price — that claim reflects a comparison to the MSRP or other reference price provided by the manufacturer or Supplier, or to a price at or above which the item is or has been offered. Reference prices and MSRPs may not reflect prevailing prices in every region or at every retailer, the maximum advertised savings may not be available on every product, and your actual savings will vary by product. Any discount is funded by InHouse and is subject to change, limitation, or withdrawal at any time, and applies only while reflected at the point of sale.

Product safety, regulatory compliance, and recalls. The manufacturer or Supplier of a product — not InHouse — is responsible for that product's design, manufacturing, materials, testing, labeling, instructions, regulatory compliance, and safety, including for product categories subject to specific regulation (for example, mattresses and other items subject to flammability standards, and children's products subject to U.S. Consumer Product Safety Commission requirements). If a product becomes the subject of a recall or safety notice, the manufacturer's or applicable seller's recall and remedy process governs, and you should stop using the product and follow the issued instructions. You are responsible for reviewing and following all product assembly, installation, use, care, age-suitability, and safety instructions provided with a product.

Promotions by creators and partners. Some products, offers, or sample experiences may be promoted by creators, influencers, brand ambassadors, real estate agents, or other partners who have a material connection to InHouse — for example, by earning a commission, fee, or other compensation on sales or sign-ups they refer. These promotions are a marketing and distribution channel; they do not make the creator or partner a seller or merchant of record, and any purchase you make is governed by the commerce model identified at the point of sale and described in this Section 19. Where required by law, material connections between InHouse and a promoting party are disclosed in connection with the promotion.

20. Property and Organization Accounts

Where a property owner, manager, landlord, building, brokerage, or other organization ("Property Partner") signs up for a property or organization plan, the offering is a subscription. Unless your order form or written agreement with us states otherwise, the subscription provides a Digital Twin for each unit included in the plan, together with the related design and visualization features for those units.

Digital Twins provided under a property or organization subscription remain active only for so long as the applicable subscription fees are paid and the subscription remains in effect. If the subscription is cancelled, expires, or fees are not paid when due, we may suspend or deactivate the Digital Twins and related features for the covered units, and access by the Property Partner and its tenants or invitees may end. Adding or removing units may change your fees. The number of units, fees, billing period, and any additional terms are as set out in your order form or agreement with us; the rest of these Terms (including our right to change pricing, plans, and features and the absence of grandfathering) continue to apply to property and organization plans. Twins and account data are handled as described in our Privacy Policy.

Who pays for what. Under a property or organization plan, the Property Partner pays the subscription fees for the Digital Twins of the covered units. Any furniture or other products that a resident, tenant, employee, or other individual chooses to purchase are bought and paid for by that individual under our Terms of Sale, unless your order form or agreement with us expressly provides otherwise.

What a Property Partner can see. A Property Partner may access and view the Digital Twins and designs for the units it owns, manages, or has included in its plan. A property or organization plan does not, by itself, give the Property Partner access to an individual's separate personal account, to designs for units not covered by the plan, or to an individual's personal purchase history, except as described in our Privacy Policy or as the individual directs. Individuals using a Digital Twin provided under a property or organization plan should not expect their use to be private from the Property Partner with respect to the covered unit.

Resident and invitee acknowledgment. Where a Property Partner invites a resident, tenant, employee, or other individual to access a Digital Twin for a covered unit, that individual must acknowledge (at onboarding or first access) that the Property Partner may view the Digital Twin and related designs for that unit, and that individual purchases are governed by our Terms of Sale unless the Property Partner's order form or agreement with us expressly provides otherwise. Property Partners are responsible for providing any additional notice required by their lease, tenancy agreement, or applicable law.

Invoicing and payment terms. We may make invoicing or net payment terms available to qualifying property, organization, and office accounts. Unless otherwise agreed in writing, fees are due as stated in your order form or invoice, and fees that are unpaid or overdue may result in suspension or deactivation of the Digital Twins and related features for the covered units as described above. Move-out handling, twin ownership and retention, exclusivity, service levels, and similar matters are governed by your order form or written agreement with us, which controls over these Terms to the extent it expressly addresses those matters.

21. Contact Information

To ask questions or comment about these Terms and our privacy practices, contact us at: support@tryinhouse.com