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General
What is InHouse?
InHouse is an all-in-one digital platform created to help individual hosts on short-term rental marketplaces like Airbnb thrive
We empower independent hosts with proprietary tools and insights to help them adapt and stand out in the rapidly evolving rental marketplace.
Our core products include:
Host-Only Marketplace: Provides exclusive discounts from top brands to help hosts furnish listings cost-effectively.
SmartLists: Uses AI to analyze listings and provide tailored recommendations to boost discovery and appeal.
FrontDesk: Enables hosts to create additional revenue streams through upsells and packages
In essence, InHouse levels the playing field for individual hosts competing against major corporate property managers. We make it easier for independents to enhance their listings, maximize incomes, and deliver amazing guest experiences.
How much does InHouse cost?
InHouse is free for short-term rental hosts to use.
I've signed up for InHouse. How do I get started?
Once your property is approved, explore your personalized SmartLists for upgrade recommendations to enhance appeal and improve search ranking. Shop exclusive host-only deals in our Marketplace. And build your custom FrontDesk portal with QR code to enable upsells like bike rentals and cooking classes.
What kind of discounts do you offer?
While we can't disclose exact discount amounts prior to host approval, InHouse members save an average of 50% off retail prices in our Host-Only Marketplace.
To view specific pricing, you can sign up to join InHouse as a host using this link.
How do you get your discounts?
Our steep discounts are possible because the brand partners want to meet your guests. Short-term rentals in the United States host an average of 192 guests each year and brands are eager for your guests to experience their products in a hospitality environment. That means using InHouse is a win-win-win - hosts get exclusive deals, brands get access to guests eager to discover new products, and guests get access to features like on-stay upsells and rentals (not to mention their own discounts through Guest Shopping).
What are SmartLists?
SmartLists uses AI to analyze your rental's unique attributes and location to provide tailored recommendations on potential upgrades and improvements to help your listing stand out, and help boost your visibility in search results on sites like Airbnb.
What is Frontdesk?
FrontDesk enables you to create a custom digital home guide and offer on-stay upsells, item rentals and mini-bar style offerings to your guests. Every time a guest purchases something through Frontdesk, hosts get paid a commission, creating a new stream while enhancing your guest experience.
How can I reach InHouse support?
Our dedicated support team is available by email at support@inhouse.com. We're happy to answer any questions and assist with your InHouse account.
InHouse Designers
How do I get started with an InHouse designer?
Getting started with an InHouse designer is simple and straightforward. Start by creating an account and sharing your project goals, including style preferences, budget, and timeline. Once submitted, we'll connect you with your selected InHouse designer, or match you with the best designer from our network to meet your goals. Your designer will then email you directly to kick off the project.
How long does it take to set up a listing with an InHouse designer?
The average time-to-market for a property launched with an InHouse under 30 days. Set up timelines can vary based on vendor ship times, project size, and other factors.
How much does it cost to meet with an InHouse designer?
Booking a consultation with an InHouse designer is completely free. You’ll only pay for design services if you choose to work with your designer after your free consultation. At that time, you will receive a scope of work that includes a fee quote from your designer, based on the size and scope of your project.
Who gets to be an InHouse designer?
InHouse maintains a rigorous vetting process to ensure each of our designer partners has high-level design skills, product sourcing expertise and, most importantly, an extensive track record of helping hosts launch high-performing short-term rental properties. Collectively, InHouse designers have designed and launched over 3,000 short-term rental properties, with an average time-to-market under 30 days.
How is working with an InHouse designer partner different from traditional residential design services?
With their specialized understanding of the short-term rental market, InHouse designers know how to craft spaces that enhance guest experience and boost your return on investment through higher occupancy rates and nightly rates. Unlike interior designers who focus on traditional residential design, InHouse designers are proven in their ability to craft high-performing listings that drive bookings and five-star reviews.
What are the benefits of working with a designer through InHouse?
InHouse designers are able to offer their clients exclusive pricing up to 80% off retail from 150+ brand partners, like CB2, West Elm, Wayfair and Public Goods. The entire design experience is seamlessly managed, from the initial consultation to product sourcing, purchasing and post-order management.
Every InHouse host is also provided with a dedicated customer service rep who is always available to answer questions and handle any problems that may arise, like damaged items or exchanges. This streamlined approach is designed to save you time and effort as a busy short-term rental owner, so you can launch your listing faster and starting earning sooner.
How does the design process work?
Once you're matched with an InHouse designer, the process unfolds in a few key steps:
Virtual Consultation: Your designer will reach out to schedule a video consultation to understand your vision, space, and needs more deeply.
Design Concept: You'll receive a personalized design concept, including a mood board, layout options, and product recommendations that fit your budget and style. You’ll also receive a quote for the project cost, including the designer’s fee.
Feedback & Revisions: You'll have the opportunity to provide feedback. Your designer will make any necessary revisions to ensure the final design aligns perfectly with your vision.
Final Design & Purchasing: Once you approve the final design, you will receive a link to your SmartList, where you can review and purchase the products your designer has recommended. Your designer can also guide you on implementing the design in your space.
Order Management & Delivery: Once you’ve completed your order, you will receive a tracking dashboard where you will be able to see the status and estimated delivery timeline of every product in your order. Want to exchange or return something, or receive a damaged item? Simply reach out to your dedicated InHouse representative and they can take care of it for you.
Frontdesk Guidebook
What is Frontdesk?
Frontdesk is a digital guidebook creator for short-term rental hosts. Hosts can use Frontdesk to share information about the rental property and local area, ensuring guests have everything they need at their fingertips. For more on Frontdesk, click here.
Can you explain how my Frontdesk store works?
Hosts can offer a variety of upsells, such as local experiences, rental items, or unique products, directly to their guests. These upsells are seamlessly integrated into the digital guide, making it easy for guests to access and purchase them during their stay.
What upsells do my guests want?
The best-selling upsells on Frontdesk vary based on the location and type of rental property, but generally include:
Local Experiences: Guided tours, wine tastings, and cooking class bookings
Transportation Services: Airport pickups, bike rentals, or car hire services are in high demand, especially in areas where public transport is limited or for exploring local attractions.
Essentials and Convenience Items: For properties far from stores, essentials like toiletries, snacks, or basic groceries are often top sellers
Specialty Rentals: Items like beach gear for coastal properties or ski equipment in mountain lodges.
On-Stay Amenities: Extras such as gourmet food baskets, premium coffee or tea selections, and bath products.
These upsells not only cater to the immediate needs and interests of guests but also add a personalized touch to their stay, often leading to better reviews and rebookings .
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